Table of Content
1 Industrial Chain Overview
    1.1 Business Instant Messaging Software Industry
        1.1.1 Overview
                Figure Business Instant Messaging Software Picture List
        1.1.2 Characteristics of Business Instant Messaging Software
    1.2 Upstream
        1.2.1 Major Materials
        1.2.2 Manufacturing Overview
    1.3 Product List By Type
        1.3.1 On-premise
        1.3.2 Cloud-based
    1.4 End-Use List
        1.4.1 Demand in SMEs
        1.4.2 Demand in Large Enterprises
    1.5 Global Market Overview
        1.5.1 Global Market Size and Forecast, 2017-2027
                Figure Global Market Size and Forecast with Growth Rate, 2017-2027
        1.5.2 Global Market Size and Forecast by Geography with CAGR, 2017-2027
                Table Global Market Size and Forecast by Geography with Growth Rate, 2017-2027
        1.5.3 Global Market Size and Forecast by Product Type with CAGR, 2017-2027
                Table Global Market Size and Forecast by Type with Growth Rate, 2017-2027
        1.5.4 Global Market Size and Forecast by End-Use with CAGR, 2017-2027
                Table Global Market Size and Forecast by End-Use with Growth Rate, 2017-2027
2 Global Production & Consumption by Geography
    2.1 Global Production & Consumption
        2.1.1 Global Production
                Figure Global Production Volume Status and Growth Rate, 2017-2021, in Volume
                Table Global Production Volume Status and Growth Rate by Geography, 2017-2021, in Volume
                Figure Global Production Amount Status and Growth Rate, 2017-2021, in Million USD
                Table Global Production Amount Status and Growth Rate by Geography, 2017-2021, in Million USD
        2.1.2 Global Consumption
                Figure Global Market Volume and Growth Rate, 2017-2021, in Volume
                Table Global Market Volume and Growth Rate by Geography, 2017-2021, in Volume
                Figure Global Market Amount and Growth Rate, 2017-2021, in Million USD
                Table Global Market Amount and Growth Rate by Geography, 2017-2021, in Million USD
    2.2 Geographic Production & Consumption
        2.2.1 Production
            2.2.1.1 Asia-Pacific
                Figure Asia-Pacific Production Volume Status and Growth Rate, 2017-2021, in Volume
                Table Asia-Pacific Production Volume Status and Growth Rate by Region, 2017-2021, in Volume
                Figure Asia-Pacific Production Amount Status and Growth Rate, 2017-2021, in Million USD
                Table Asia-Pacific Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
            2.2.1.2 North America
                Figure North America Production Volume Status and Growth Rate, 2017-2021, in Volume
                Table North America Production Volume Status and Growth Rate by Region, 2017-2021, in Volume
                Figure North America Production Amount Status and Growth Rate, 2017-2021, in Million USD
                Table North America Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
            2.2.1.3 South America
                Figure South America Production Volume Status and Growth Rate, 2017-2021, in Volume
                Table South America Production Volume Status and Growth Rate by Region, 2017-2021, in Volume
                Figure South America Production Amount Status and Growth Rate, 2017-2021, in Million USD
                Table South America Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
            2.2.1.4 Europe
                Figure Europe Production Volume Status and Growth Rate, 2017-2021, in Volume
                Table Europe Production Volume Status and Growth Rate by Region, 2017-2021, in Volume
                Figure Europe Production Amount Status and Growth Rate, 2017-2021, in Million USD
                Table Europe Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
            2.2.1.5 Middle East & Africa
                Figure Middle East & Africa Production Volume Status and Growth Rate, 2017-2021, in Volume
                Table Middle East & Africa Production Volume Status and Growth Rate by Region, 2017-2021, in Volume
                Figure Middle East & Africa Production Amount Status and Growth Rate, 2017-2021, in Million USD
                Table Middle East & Africa Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
        2.2.2 Consumption
            2.2.2.1 Asia-Pacific
                Figure Asia-Pacific Market Volume and Growth Rate, 2017-2021, in Volume
                Table Asia-Pacific Market Volume and Growth Rate by Region, 2017-2021, in Volume
                Figure Asia-Pacific Market Amount and Growth Rate, 2017-2021, in Million USD
                Table Asia-Pacific Market Amount and Growth Rate by Region, 2017-2021, in Million USD
            2.2.2.2 North America
                Figure North America Market Volume and Growth Rate, 2017-2021, in Volume
                Table North America Market Volume and Growth Rate by Region, 2017-2021, in Volume
                Figure North America Market Amount and Growth Rate, 2017-2021, in Million USD
                Table North America Market Amount and Growth Rate by Region, 2017-2021, in Million USD
            2.2.2.3 South America
                Figure South America Market Volume and Growth Rate, 2017-2021, in Volume
                Table South America Market Volume and Growth Rate by Region, 2017-2021, in Volume
                Figure South America Market Amount and Growth Rate, 2017-2021, in Million USD
                Table South America Market Amount and Growth Rate by Region, 2017-2021, in Million USD
            2.2.2.4 Europe
                Figure Europe Market Volume and Growth Rate, 2017-2021, in Volume
                Table Europe Market Volume and Growth Rate by Region, 2017-2021, in Volume
                Figure Europe Market Amount and Growth Rate, 2017-2021, in Million USD
                Table Europe Market Amount and Growth Rate by Region, 2017-2021, in Million USD
            2.2.2.5 Middle East & Africa
                Figure Middle East & Africa Market Volume and Growth Rate, 2017-2021, in Volume
                Table Middle East & Africa Market Volume and Growth Rate by Region, 2017-2021, in Volume
                Figure Middle East & Africa Market Amount and Growth Rate, 2017-2021, in Million USD
                Table Middle East & Africa Market Amount and Growth Rate by Region, 2017-2021, in Million USD
3 Major Manufacturers Introduction
    3.1 Manufacturers Overview
                Table Major Manufacturers Headquarters and Contact Information
                Table Major Manufacturers Capacity List in 2021
    3.2 Manufacturers List
        3.2.1 ezTalks Overview
                Table ezTalks Overview List
            3.2.1.1 Product Specifications
            3.2.1.2 Business Data (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Margin)
                Table Business Instant Messaging Software Business Operation of ezTalks (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Gross Margin)
            3.2.1.3 Recent Developments
            3.2.1.4 Future Strategic Planning
        3.2.2 Flock Overview
                Table Flock Overview List
            3.2.2.1 Product Specifications
            3.2.2.2 Business Data (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Margin)
                Table Business Instant Messaging Software Business Operation of Flock (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Gross Margin)
            3.2.2.3 Recent Developments
            3.2.2.4 Future Strategic Planning
        3.2.3 Freshchat Overview
                Table Freshchat Overview List
            3.2.3.1 Product Specifications
            3.2.3.2 Business Data (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Margin)
                Table Business Instant Messaging Software Business Operation of Freshchat (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Gross Margin)
            3.2.3.3 Recent Developments
            3.2.3.4 Future Strategic Planning
        3.2.4 Genesys Overview
                Table Genesys Overview List
            3.2.4.1 Product Specifications
            3.2.4.2 Business Data (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Margin)
                Table Business Instant Messaging Software Business Operation of Genesys (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Gross Margin)
            3.2.4.3 Recent Developments
            3.2.4.4 Future Strategic Planning
        3.2.5 HelpCrunch Overview
                Table HelpCrunch Overview List
            3.2.5.1 Product Specifications
            3.2.5.2 Business Data (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Margin)
                Table Business Instant Messaging Software Business Operation of HelpCrunch (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Gross Margin)
            3.2.5.3 Recent Developments
            3.2.5.4 Future Strategic Planning
        3.2.6 Liscio Overview
                Table Liscio Overview List
            3.2.6.1 Product Specifications
            3.2.6.2 Business Data (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Margin)
                Table Business Instant Messaging Software Business Operation of Liscio (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Gross Margin)
            3.2.6.3 Recent Developments
            3.2.6.4 Future Strategic Planning
        3.2.7 LiveAgent Overview
                Table LiveAgent Overview List
            3.2.7.1 Product Specifications
            3.2.7.2 Business Data (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Margin)
                Table Business Instant Messaging Software Business Operation of LiveAgent (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Gross Margin)
            3.2.7.3 Recent Developments
            3.2.7.4 Future Strategic Planning
        3.2.8 MangoApps Inc. Overview
                Table MangoApps Inc. Overview List
            3.2.8.1 Product Specifications
            3.2.8.2 Business Data (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Margin)
                Table Business Instant Messaging Software Business Operation of MangoApps Inc. (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Gross Margin)
            3.2.8.3 Recent Developments
            3.2.8.4 Future Strategic Planning
        3.2.9 Mirrorfly Overview
                Table Mirrorfly Overview List
            3.2.9.1 Product Specifications
            3.2.9.2 Business Data (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Margin)
                Table Business Instant Messaging Software Business Operation of Mirrorfly (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Gross Margin)
            3.2.9.3 Recent Developments
            3.2.9.4 Future Strategic Planning
        3.2.10 Nextiva Overview
                Table Nextiva Overview List
            3.2.10.1 Product Specifications
            3.2.10.2 Business Data (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Margin)
                Table Business Instant Messaging Software Business Operation of Nextiva (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Gross Margin)
            3.2.10.3 Recent Developments
            3.2.10.4 Future Strategic Planning
        3.2.11 Quire Overview
                Table Quire Overview List
            3.2.11.1 Product Specifications
            3.2.11.2 Business Data (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Margin)
                Table Business Instant Messaging Software Business Operation of Quire (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Gross Margin)
            3.2.11.3 Recent Developments
            3.2.11.4 Future Strategic Planning
        3.2.12 Salesforce Overview
                Table Salesforce Overview List
            3.2.12.1 Product Specifications
            3.2.12.2 Business Data (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Margin)
                Table Business Instant Messaging Software Business Operation of Salesforce (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Gross Margin)
            3.2.12.3 Recent Developments
            3.2.12.4 Future Strategic Planning
        3.2.13 Skype Overview
                Table Skype Overview List
            3.2.13.1 Product Specifications
            3.2.13.2 Business Data (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Margin)
                Table Business Instant Messaging Software Business Operation of Skype (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Gross Margin)
            3.2.13.3 Recent Developments
            3.2.13.4 Future Strategic Planning
        3.2.14 Slack Overview
                Table Slack Overview List
            3.2.14.1 Product Specifications
            3.2.14.2 Business Data (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Margin)
                Table Business Instant Messaging Software Business Operation of Slack (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Gross Margin)
            3.2.14.3 Recent Developments
            3.2.14.4 Future Strategic Planning
        3.2.15 Talkspirit Overview
                Table Talkspirit Overview List
            3.2.15.1 Product Specifications
            3.2.15.2 Business Data (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Margin)
                Table Business Instant Messaging Software Business Operation of Talkspirit (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Gross Margin)
            3.2.15.3 Recent Developments
            3.2.15.4 Future Strategic Planning
        3.2.16 Twist Overview
                Table Twist Overview List
            3.2.16.1 Product Specifications
            3.2.16.2 Business Data (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Margin)
                Table Business Instant Messaging Software Business Operation of Twist (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Gross Margin)
            3.2.16.3 Recent Developments
            3.2.16.4 Future Strategic Planning
        3.2.17 Zendesk Overview
                Table Zendesk Overview List
            3.2.17.1 Product Specifications
            3.2.17.2 Business Data (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Margin)
                Table Business Instant Messaging Software Business Operation of Zendesk (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Gross Margin)
            3.2.17.3 Recent Developments
            3.2.17.4 Future Strategic Planning
        3.2.18 Zoho Overview
                Table Zoho Overview List
            3.2.18.1 Product Specifications
            3.2.18.2 Business Data (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Margin)
                Table Business Instant Messaging Software Business Operation of Zoho (Production Volume (Volume), Production Amount (Million USD), Price, Cost, Gross Margin)
            3.2.18.3 Recent Developments
            3.2.18.4 Future Strategic Planning
4 Market Competition Pattern
    4.1 Market Size and Sketch
                Figure Global Market Size and Growth Rate, 2017-2021, in Volume
                Figure Global Market Size and Growth Rate, 2017-2021, in Million USD
                Figure Global Competition Sketch Overview
    4.2 Company Market Share
        4.2.1 Global Production by Major Manufacturers
                Table Global Production Volume List by Manufacturers, 2017-2021, in Volume
                Table Global Production Volume Share List by Manufacturers, 2017-2021, in Volume
                Figure Global Production Volume Share by Manufacturers in 2021, in Volume
                Table Global Production Amount List by Manufacturers, 2017-2021, in Million USD
                Table Global Production Amount Share List by Manufacturers, 2017-2021, in Million USD
                Figure Global Production Amount Share by Manufacturers in 2021, in Million USD
        4.2.2 Market Concentration Analysis
    4.3 Market News and Trend
        4.3.1 Merger & Acquisition
        4.3.2 New Product Launch
5 Product Type Segment
    5.1 Global Overview by Product Type Segment
                Table Global Market Status and Growth Rate by Product Type Segment, 2017-2021, in Million USD
                Table Global Market Status and Growth Rate by Product Type Segment 2017-2021, in Volume
    5.2 Segment Subdivision by Product Type
        5.2.1 Market in On-premise
            5.2.1.1 Market Size
                Figure Global Market Amount and Growth Rate in On-premise, 2017-2021, in USD Million
                Figure Global Market Amount and Growth Rate in On-premise, 2017-2021, in Volume
            5.2.1.2 Situation & Development
        5.2.2 Market in Cloud-based
            5.2.2.1 Market Size
                Figure Global Market Amount and Growth Rate in Cloud-based, 2017-2021, in USD Million
                Figure Global Market Amount and Growth Rate in Cloud-based, 2017-2021, in Volume
            5.2.2.2 Situation & Development
6 End-Use Segment
    6.1 Global Overview by End-Use Segment
                Table Global Market Status and Growth Rate by End-Use Segment, 2017-2021, in Million USD
                Table Global Market Status and Growth Rate by End-Use Segment 2017-2021, in Volume
    6.2 Segment Subdivision
        6.2.1 Market in SMEs
            6.2.1.1 Market Size
                Figure Global Market Amount and Growth Rate in SMEs, 2017-2021, in USD Million
                Figure Global Market Amount and Growth Rate in SMEs, 2017-2021, in Volume
            6.2.1.2 Situation & Development
        6.2.2 Market in Large Enterprises
            6.2.2.1 Market Size
                Figure Global Market Amount and Growth Rate in Large Enterprises, 2017-2021, in USD Million
                Figure Global Market Amount and Growth Rate in Large Enterprises, 2017-2021, in Volume
            6.2.2.2 Situation & Development
7 Market Forecast & Trend
    7.1 Regional Forecast
                Table Global Market Forecast by Region Segment 2022-2027, in Million USD
                Table Global Market Forecast by Region Segment 2022-2027, in Volume
    7.2 Consumption Forecast
        7.2.1 Product Type Forecast
                Table Global Market Amount by Product Type Segment 2022-2027, in Million USD
                Table Global Market Volume by Product Type Segment 2022-2027, in Volume
        7.2.2 End-Use Forecast
                Table Global Market Amount by End-Use Segment 2022-2027, in Million USD
                Table Global Market Volume by End-Use Segment 2022-2027, in Volume
    7.3 Investment Trend
    7.4 Consumption Trend
8 Price & Channel
    8.1 Price and Cost
        8.1.1 Price
        8.1.2 Cost
                Figure Cost Component Ratio
    8.2 Channel Segment
9 Market Drivers & Investment Environment
    9.1 Market Drivers
    9.2 Investment Environment
    9.3 Impact of Coronavirus on the Business Instant Messaging Software Industry
        9.3.1 Impact on Industry Upstream
        9.3.2 Impact on Industry Downstream
        9.3.3 Impact on Industry Channels
        9.3.4 Impact on Industry Competition
        9.3.5 Impact on Industry Employment
10 Research Conclusion